How do I delete my account?
Email support@examready.pro to ask us to delete your personal data. Deleting the app doesn't cancel a subscription, so cancel it where you bought it.
Updated · iOS, Android and Web
To delete your account and personal data, send a request to ExamReady support. Our Privacy Policy (section 12, "Your Privacy Rights") states:
Deletion: You can request the deletion of your personal data by contacting us at support@examready.pro.
Our Terms of Use (section 7) add: "Users may also request account termination via customer support."
In your email, say which app you use and, if you signed up with an email address, include it so we can find your account.
What we may keep
The Privacy Policy (section 7, "Data Retention") states: "We retain personal data as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Even if you delete your Profile, we may retain certain data to comply with legal obligations and prevent fraud."
Cancel your subscription separately
iOS
Apple: "If you delete an app, it doesn't automatically cancel in-app subscriptions." Apple advises canceling any in-app subscriptions you don't need before you delete an app. Deleting your account doesn't cancel an App Store subscription either: Apple asks app developers to tell people deleting their account that "billing will continue through Apple" and to ask them to cancel their subscription.
Other requests about your data
Section 12 of the Privacy Policy also lists these rights, which you request by email to support@examready.pro:
- Objection and Restriction: "You can object to or restrict our use of your data by sending a request to support@examready.pro."
- Data Portability: "You can request your personal data in a machine-readable format by contacting us at support@examready.pro."
Sources
- ExamReady: Privacy Policy, sections 7 and 12; Terms of Use, section 7; Money Back Guarantee, section 8
- Apple Support: Delete apps on your iPhone or iPad
- Apple Developer: 5.1.1(v) - Offering account deletion in your app
- Google Play Help: Cancel, pause, or change a subscription on Google Play
- Play Console Help: Understanding Google Play's app account deletion requirements
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Related questions
- All ExamReady apps · Subscription & BillingHow to cancel your subscriptionCancel in your Apple Account settings if you subscribed on iPhone or iPad, in Google Play on Android, or by email if you paid on our website.
- All ExamReady apps · Subscription & BillingWhat happens after you cancel your subscription?Canceling stops automatic renewal, so you are not charged again. What the App Store, Google Play and our website policy say happens next.
- All ExamReady apps · TroubleshootingHow do I contact ExamReady support?Write to us through the contact form or at support@examready.pro. Include your app, device and system version so we don't have to ask for them.