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Answers about ExamReady apps: getting started, study & materials, quizzes & study modes, subscription & billing, account & settings and troubleshooting.
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Every app has its own answers. Questions about store billing are answered once for all apps.
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Popular questions
- All ExamReady apps · Subscription & BillingHow to cancel your subscriptionCancel in your Apple Account settings if you subscribed on iPhone or iPad, in Google Play on Android, or by email if you paid on our website.
- All ExamReady apps · Subscription & BillingHow to request a refundAsk Apple for App Store purchases, Google Play for Android purchases, or ExamReady support for purchases made on our website.
- All ExamReady apps · Subscription & BillingI paid, but Premium is not activePaid but still see the free version? Check the payment went through, use the same store account, restore the purchase, then contact support.
- All ExamReady apps · Subscription & BillingHow to restore a purchaseGet your subscription back in the app on a new phone or after reinstalling, without paying again. Steps for the App Store and Google Play.
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Subscription questions
How renewal, billing dates, payment methods, charges and refund timing work.
- All ExamReady apps · Subscription & BillingWhy does my subscription renew automatically?ExamReady subscriptions renew at the start of each billing period until you cancel. When the charge happens and how free trials end.
- All ExamReady apps · Subscription & BillingHow do I check my next billing date?Open your subscription in your Apple Account settings or in Google Play, and check your store receipts. A new period is charged when the current one ends.
- All ExamReady apps · Subscription & BillingHow to update your payment methodApp Store and Google Play subscriptions are charged to the payment method in your store account. Change the card or add a backup there.
- All ExamReady apps · Subscription & BillingI don't recognize a chargeFind out what an App Store or Google Play charge was for in your purchase history, then cancel, request a refund or report an unauthorized charge.
- All ExamReady apps · Subscription & BillingWhen will I receive my refund?How long Apple and Google Play take to decide on a refund and return the money, how to check the status, and what our policy says for web purchases.
Having technical issues?
What to try when an app is slow or freezes, and how to reach us.
- All ExamReady apps · TroubleshootingWhat should I do if the app is slow or freezes?Check your connection, close and reopen the app, check free storage, restart your device and update it. Still slow? Contact support with your device details.
- All ExamReady apps · TroubleshootingHow do I contact ExamReady support?Write to us through the contact form or at support@examready.pro. Include your app, device and system version so we don't have to ask for them.
Still need help?
Our support team answers every message. Write to us and tell us which app you use.
support@examready.pro