General questions
Answers that are the same across ExamReady apps, written once instead of for each app. Every answer names the apps it applies to.
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Subscription & Billing
Subscriptions, payments, renewal, cancellation, refunds and restoring a purchase.
About your subscription
Manage subscription
- How do I check my next billing date?Open your subscription in your Apple Account settings or in Google Play, and check your store receipts. A new period is charged when the current one ends.
- How do I switch to a different subscription plan?Change the plan of an App Store subscription in your Apple Account settings. On Google Play, plan changes are made in the app when the developer allows it.
- How to cancel your subscriptionCancel in your Apple Account settings if you subscribed on iPhone or iPad, in Google Play on Android, or by email if you paid on our website.
- What happens after you cancel your subscription?Canceling stops automatic renewal, so you are not charged again. What the App Store, Google Play and our website policy say happens next.
Payments
- I paid, but Premium is not activePaid but still see the free version? Check the payment went through, use the same store account, restore the purchase, then contact support.
- How to restore a purchaseGet your subscription back in the app on a new phone or after reinstalling, without paying again. Steps for the App Store and Google Play.
- How to update your payment methodApp Store and Google Play subscriptions are charged to the payment method in your store account. Change the card or add a backup there.
- I don't recognize a chargeFind out what an App Store or Google Play charge was for in your purchase history, then cancel, request a refund or report an unauthorized charge.
Refunds
- How to request a refundAsk Apple for App Store purchases, Google Play for Android purchases, or ExamReady support for purchases made on our website.
- When will I receive my refund?How long Apple and Google Play take to decide on a refund and return the money, how to check the status, and what our policy says for web purchases.
Account & Settings
Your account, app settings and your data.
Troubleshooting
Common problems, how to fix them and how to reach our support team.
- I paid, but Premium is not activePaid but still see the free version? Check the payment went through, use the same store account, restore the purchase, then contact support.
- What should I do if the app is slow or freezes?Check your connection, close and reopen the app, check free storage, restart your device and update it. Still slow? Contact support with your device details.
- How do I contact ExamReady support?Write to us through the contact form or at support@examready.pro. Include your app, device and system version so we don't have to ask for them.
Still need help?
Our support team answers every message. Write to us and tell us which app you use.
support@examready.pro