How to request a refund

Apple decides on refunds for App Store purchases. Some purchases might be eligible for a refund; eligibility can vary by country or region.

Sign in to reportaproblem.apple.com.
Tap or click I'd like to, then choose Request a refund.
Choose the reason why you want a refund, then choose Next.
Choose your exam app's subscription (it carries the app's name; for the NCLEX app, the name starts with NCLEX), then choose Submit.

Apple gives an update on your request within 24 to 48 hours. See when you will receive your refund for how to check the status.

Can't find the charge? Search your email for "receipt from Apple" or "invoice from Apple", find the receipt that matches the amount, and check which Apple Account was used. Sign in to reportaproblem.apple.com with that account. If the charge is still pending, you can't request a refund yet: try again after you receive the email receipt.

Google may give refunds for some Google Play purchases. For in-app purchases and subscriptions, it depends on how long ago you paid.

Within 48 hours of the purchase, request a refund from Google:

Go to play.google.com.
At the top right, click your profile picture.
Click Payments & subscriptions › Budget & order history.
Next to the order for your exam app (listed under the app's name; for the NCLEX app, the name starts with NCLEX), click Report a problem.
Select the option that describes your situation.
Complete the form and note that you'd like a refund.
Click Submit.

You usually get a decision within one day, but it can take up to four days. Sending several requests for the same purchase does not speed it up. If a refund is issued, you lose access to what you bought.

More than 48 hours after the purchase, Google asks you to contact the app's developer. Write to ExamReady support at support@examready.pro.

Our Money Back Guarantee applies when your access was "purchased directly through our website". Under it, "all purchases are final, but refunds may be issued" in these cases:

Technical issues: "significant technical difficulties (e.g., crashes, failure to launch) make it impossible to use the Service". Minor issues due to updates are not eligible.
Exam failure, NCLEX only: you may request a refund within 180 days of purchase "if you did not pass your NCLEX exam, provided that NCLEX 2026 Exam Prep was your only paid preparation tool, the service was purchased at least 90 days before your scheduled exam date, and you submit all necessary proof of eligibility and exam results."

The policy also describes the cancellation rights of residents of California, Connecticut and the EU. It does not cover personal reasons (for example, the app did not meet your expectations) or financial reasons (for example, you did not expect a subscription to renew). Read the full policy for every condition.

To request a refund, email support@examready.pro. Requests are typically processed within 24 hours. If you don't get a reply within 72 hours, check your spam folder or send the request again.

Your access is suspended once your refund request is processed.

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