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Troubleshooting

What should I do if a quiz won't load?

Check your connection, close and reopen the app, restart your device and update it. If the quiz still won't load, contact support with details.

Updated · iOS and Android

Go through these steps in order and try the quiz again after each one. They are the basic steps Apple and Google recommend when an app doesn't work as expected.

  1. Check your connection. Apps often need an internet connection, and a slow or changing connection can make them load slowly. Apple suggests waiting, trying a different location or switching to Wi-Fi. If cellular data is slow in several places, contact your carrier.
  2. Close and reopen the app. Swipe up from the bottom of the screen and pause in the center (on an iPhone with a Home button, double-click it) to open the App Switcher, swipe right to find your exam app, then swipe up on it. Then open the app again from the Home Screen or App Library.
  3. Restart your device. Restart your iPhone or iPad, then open the app again.
  4. Update the app. Open the App Store, tap your profile icon, then tap App Updates.
  5. Update iOS or iPadOS. If there's no update for your exam app, go to Settings › General › Software Update and follow the onscreen instructions.

If the quiz still won't load

Email ExamReady support at support@examready.pro or use the form on our Contact page (what to include). Tell us:

  • your exam app and its version, if you know it;
  • your device model and its iOS, iPadOS or Android version;
  • which quiz won't load, what you see on the screen (the exact text of any error message, or a screenshot attached to your email) and when it started;
  • whether you were on Wi-Fi or cellular data, and whether the rest of the app works.

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