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Troubleshooting

Why don't case study results appear in my Stats?

Case studies are counted separately. They don't change your Readiness Score, Stats or Review; their results are under Case Studies on the Study tab.

Updated · iOS and Android

Case studies are counted separately from quizzes. This is how the app works, not an error: your case study answers are saved, but in a different place.

What case studies don't change

  • The Readiness Score.
  • The Stats tab: All Answered Questions, All Correct Answers and Performance by Topic.
  • The Review tab: case study questions are not listed there.
  • The Missed Questions Quiz (seen in the iPhone app): wrong answers in case studies are not included.

Case studies are also scored differently: in points, with partial credit, instead of correct and incorrect answers. See how NGN case studies work.

Where to find your case study results

  1. On the Study tab, scroll to Case Studies, or tap See All for All Case Studies.
  2. Each card you've completed shows your score, for example 7/12 (58.33%).
  3. The results screen shows Points Scored, the Case Summary and Review Questions with the tabs All, Incorrect, Partial and Correct. In the Android app, tapping a completed card in All Case Studies opens it again.

More about the results screen: see how to review and retake a case study.

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