Subscription & Billing
Subscriptions, payments, renewal, cancellation, refunds and restoring a purchase. Answers for the ExamReady NCLEX app.
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About your subscription
- What is available for free?Without a subscription you can try 10 quiz questions, and case studies have their own counter of 3. What the app shows when your free questions run out.
- How does free access to case studies work?Without a subscription you can answer three questions in one case study. This limit is separate from the 10 free quiz questions.
- What is included in Premium?Premium gives full access to the question bank, NGN case studies, quiz modes, stats and Game Mode. What changes in the app, the two plans and their prices.
- All ExamReady appsWhy does my subscription renew automatically?ExamReady subscriptions renew at the start of each billing period until you cancel. When the charge happens and how free trials end.
Manage subscription
- How do I manage or cancel my NCLEX subscription?Manage Premium where you bought it. The App Store and Apple handle iPhone purchases, Google Play handles Android ones, and support handles website ones.
- All ExamReady appsHow do I check my next billing date?Open your subscription in your Apple Account settings or in Google Play, and check your store receipts. A new period is charged when the current one ends.
- All ExamReady appsHow do I switch to a different subscription plan?Change the plan of an App Store subscription in your Apple Account settings. On Google Play, plan changes are made in the app when the developer allows it.
- All ExamReady appsHow to cancel your subscriptionCancel in your Apple Account settings if you subscribed on iPhone or iPad, in Google Play on Android, or by email if you paid on our website.
- All ExamReady appsWhat happens after you cancel your subscription?Canceling stops automatic renewal, so you are not charged again. What the App Store, Google Play and our website policy say happens next.
Payments
- All ExamReady appsI paid, but Premium is not activePaid but still see the free version? Check the payment went through, use the same store account, restore the purchase, then contact support.
- How do I get Premium in the app after buying on the website?Log in to the app with the email address you used on the ExamReady website, so the app can recognize your Premium access.
- All ExamReady appsHow to restore a purchaseGet your subscription back in the app on a new phone or after reinstalling, without paying again. Steps for the App Store and Google Play.
- All ExamReady appsHow to update your payment methodApp Store and Google Play subscriptions are charged to the payment method in your store account. Change the card or add a backup there.
- All ExamReady appsI don't recognize a chargeFind out what an App Store or Google Play charge was for in your purchase history, then cancel, request a refund or report an unauthorized charge.
Refunds
- All ExamReady appsHow to request a refundAsk Apple for App Store purchases, Google Play for Android purchases, or ExamReady support for purchases made on our website.
- All ExamReady appsWhen will I receive my refund?How long Apple and Google Play take to decide on a refund and return the money, how to check the status, and what our policy says for web purchases.
More NCLEX topics
- Getting StartedSetting up the app and starting your preparation.4 answers
- Study & MaterialsHow the study content in the app works and how to get the most from it.3 answers
- Quizzes & Study ModesPractice questions and the ways to study them in the app.16 answers
- Account & SettingsYour account, app settings and your data.7 answers
- TroubleshootingCommon problems, how to fix them and how to reach our support team.9 answers
Still need help?
Our support team answers every message. Write to us and tell us which app you use.
support@examready.pro